Privacy policy

Sandel Duggal Plastic Surgery and MedSpa Privacy Policy

Sandel Duggal Plastic Surgery and MedSpa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information, including information related to SMS communications.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Appointment details
• Information submitted through website forms or patient communications

When Do We Collect Information?

We collect information from you when you fill out a form or enter information on our site.

How We Use Personal Information

Personal information is used to:

• Schedule and manage appointments
• Send appointment reminders, confirmations, and follow-up messages
• Communicate important practice-related updates
• Respond to inquiries and provide patient support
• Improve our services and patient experience

How Do We Protect Your Information?

This entire website is served over an encrypted HTTPS connection, so information you submit through our forms is protected in transit.

We do not collect or store credit card or other payment card details through this website. Payments are handled in the office, or through the secure systems of our financing partner.

We run regular malware scanning on the site. Because the site does not process card payments, we do not carry out vulnerability scanning to PCI DSS standards.

Information you send us through a website form is not a substitute for a confidential medical record. Please do not use website forms to send detailed medical history or other sensitive health information — call the office instead, or use the patient portal.

Do We Use ‘Cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use trusted third-party services that set cookies and collect this information on our behalf. At present these are Google Tag Manager and Google Analytics, which measure how the site is used, and the Meta (Facebook) pixel, which measures the performance of our advertising. These services may set their own cookies and may use the information they collect in accordance with their own privacy policies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features of the site will stop working as intended. Turning them off will not prevent you from reading the site or contacting us.

Sharing of Personal Information

We do not sell or rent your personal information. Personal information may be shared only with trusted service providers who assist us in operating our practice (such as scheduling or communication platforms), and only to the extent necessary to provide services.

SMS consent is not shared with third parties or affiliates.

Third-party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

We advertise using Google and Meta. Google’s advertising requirements are set out in Google’s Advertising Principles, which are put in place to provide a positive experience for users.

We do not display Google AdSense or any other third-party advertising on this website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly which information is being collected and those individuals or companies with whom it is being shared. Please see: consumercal.org

According to CalOPPA, We Agree to the Following:

Users may visit our site anonymously.

This privacy policy is linked on our home page and in the footer of every page of this website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes on our Privacy Policy Page.

How Does Our Site Handle Do Not Track Signals?

We do not currently respond to Do Not Track (DNT) browser signals, because no common standard for honoring them has been agreed across the industry. You can control cookies directly through your browser settings, as described above, and you can opt out of Google Analytics measurement using Google’s own browser opt-out add-on.

Does Our Site Allow Third-party Behavioral Tracking?

Yes. We allow third-party behavioral tracking through the analytics and advertising services named above, so that we can understand how the site is used and measure our advertising. We do not sell or rent your personal information to anyone.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In Order to Be in Line With Fair Information Practices We Will Take the Following Responsive Action, Should a Data Breach Occur:

We will notify you by email within 7 business days, and otherwise as required by Maryland and federal law.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

SMS Communications

If you opt in to receive SMS messages from Sandel Duggal Plastic Surgery and MedSpa, you may receive text messages related to appointments, care instructions, practice notifications, and other relevant communications.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Access to This Privacy Policy

This Privacy Policy is easily accessible and prominently linked on our website, including near SMS consent language on web forms and in the footer of every page. It is published at sandelduggal.com/privacy-policy/.

SMS Terms & Conditions

By opting into SMS messaging from a web form or other medium, you agree to receive SMS messages from Sandel Duggal Plastic Surgery and MedSpa. These messages may include, but are not limited to:

• Appointment reminders and confirmations
• Pre- and post-visit instructions
• Practice updates and notifications
• Direct communication related to your care or inquiries

Messaging Details

• Message frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at https://sandelduggal.com/.

Related Policies

Our SMS terms and conditions are set out in our Terms of Service. How we handle your protected health information as a medical practice is described separately in our Notice of Privacy Practices.

By providing your phone number, you agree to receive text messages from Sandel Duggal Plastic Surgery and MedSpa regarding appointments and practice-related communications. You may opt out at any time by replying STOP.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We Collect Your Email Address in Order to:

• Send information, respond to inquiries, and/or other requests or questions

To Be in Accordance With Can-spam, We Agree to the Following:

• Not to use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at Any Time You Would Like to Unsubscribe From Receiving Future Emails:

• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Health Information

This policy covers information collected through this website. Protected health information held in your medical record as a patient of the practice is governed by HIPAA and is described in our Notice of Privacy Practices, which also sets out your rights to see, copy, and amend your record.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Last edited on August 20, 2026

Questions about your information?

Call the office and we will walk you through it.